For landscapers: the spring rush, answered from the mower.
Altitude builds landscaping and lawn care companies a website, an AI front desk that answers calls, texts and chat in English and Spanish, and a Themis workspace that books each season's work ahead. Maintenance, projects and seasonal services each get the right questions.
Everyone calls the same three weeks in spring.
Landscaping has a calendar: spring cleanups and new installs, summer maintenance, fall cleanups and irrigation shutdown, and in cold places snow removal or a slow winter.
The first warm weekend, every homeowner looks at their yard at once. You're on a mower, behind a skid steer or setting stone with gloves on, and the calls pile up. The ones you don't return by evening have often hired someone else by morning.
What missed calls cost you.
Four numbers from a typical week for landscapers, already filled in as starting points. Change them to yours; the answer is the work that rang and went somewhere else.
In dollars, from $50 to $100,000. For real estate, your side of one commission.
Starting points for landscaping. Put in your own numbers; the estimate is only as good as they are.
Leaking every month, by your numbers
a month
About $117,000 a year.
About $9,750 a month leaking, about $117,000 a year.
- 22 calls a month go unanswered or come in after hours
- 6 of them would have become jobs at your close rate
Set that against a monthly plan. The plan is quoted in writing after a free walkthrough, and the front desk answers the calls this counts.
An estimate from the numbers you entered, not a measurement of your business and not a promise of results. Every missed call is counted as an ordinary inquiry at your close rate; some would have been spam or a wrong number.
What the front desk asks a landscaping customer.
We set it up with your services, the area you cover and whether you're taking new maintenance clients. It sorts a weekly mow from a patio build, and books the right next step for each.
It asks
- 01Ongoing maintenance, a one-time cleanup, or a project like a patio, planting or irrigation
- 02The property address and roughly how big the yard is
- 03Home, HOA or commercial property
- 04For irrigation: a spring start-up, a repair or a fall shutdown
- 05When they'd like it started
- 06For a project: a time for you to come see the yard
Do you do weekly mowing? And our sprinklers need to be turned back on.
Caller
We do both. What's the address? I'll note the sprinkler start-up and have the owner confirm a mowing day for your street. Is the yard front and back?
Front desk
Maintenance lead and irrigation start-up in Themis. Owner notified.
An example of how a call can go. Not a real customer.
What a landscaper's website needs.
Homeowners hire landscapers by looking at yards. The site is mostly the work, with the details close behind.
A gallery by kind of project
Patios, walls, planting, lawns and irrigation, with photos of real yards you've done.
Maintenance, explained
What weekly or biweekly service includes and how the season runs, so a customer knows what they're signing up for.
Your seasonal services
Cleanups, irrigation start-up and shutdown, and snow removal if you do it, each with the months it runs.
The neighborhoods you work
Your service area spelled out, which matters for route-based maintenance work.
Licenses and insurance
Insurance, and any license your area requires for things like applying treatments, on the page.
How Themis books next season before it starts.
A landscaping customer needs something every season. The reminder is the sale.
Seasonal reminders
Spring cleanup, irrigation start-up, fall shutdown and snow contracts each go out to past customers in time to book.
Winter design leads for spring builds
A patio quote from November sits in Themis with a reminder in February, so you build it in April.
Maintenance clients in one place
Every weekly customer, their address and their notes in Themis, ready for next year's sign-ups.
Reviews when the yard looks its best
After an install or the first cut of the season, the review request goes out from Themis.
Questions people ask here.
Can the front desk tell a maintenance customer from a project?
Yes. It asks first, then asks a maintenance customer about the yard and schedule and a project customer about the work and a time to see it, and files each in Themis that way.
Can Themis remind customers about irrigation start-up and fall shutdown?
Yes. You set the reminder for each season, and Themis sends it to the customers who had that service, so the bookings come in before the rush.
What if I'm not taking new weekly clients this season?
Tell the front desk, and it says so politely, takes the caller's details for a waitlist in Themis, and keeps booking projects if you want them.