For cleaning services: quotes answered while you clean.
Altitude builds house and commercial cleaning companies a website, an AI front desk that answers calls, texts and chat in English and Spanish, and a Themis workspace that turns one-time cleans into recurring customers. Every kind of clean gets its own questions.
The calls come when your hands are busy.
Cleaning has its rushes: spring, the end of every month when leases turn over, the weeks before the holidays and, in vacation towns, every weekend's rental turnovers.
You and your team are cleaning when people call, with the vacuum running and gloves on. Customers ask for quotes from several cleaners at once, often in the evening, and book with the first one that answers with real details.
What missed calls cost you.
Four numbers from a typical week for cleaning services, already filled in as starting points. Change them to yours; the answer is the work that rang and went somewhere else.
In dollars, from $50 to $100,000. For real estate, your side of one commission.
Starting points for cleaning. Put in your own numbers; the estimate is only as good as they are.
Leaking every month, by your numbers
a month
About $23,400 a year.
About $1,950 a month leaking, about $23,400 a year.
- 22 calls a month go unanswered or come in after hours
- 10 of them would have become jobs at your close rate
Set that against a monthly plan. The plan is quoted in writing after a free walkthrough, and the front desk answers the calls this counts.
An estimate from the numbers you entered, not a measurement of your business and not a promise of results. Every missed call is counted as an ordinary inquiry at your close rate; some would have been spam or a wrong number.
What the front desk asks a cleaning customer.
We set it up with the cleans you offer, your area and how you quote. It gets the details you'd need, so the quote you send is right the first time.
It asks
- 01A home, an office, or a vacation rental
- 02One-time, recurring, deep clean, or a move-in or move-out
- 03Bedrooms and bathrooms, or the square footage of an office
- 04Pets, and anything that needs special care
- 05The date or how often, and how you'll get in: someone home, a key or a code
- 06The address
Hola, me mudo el 31 y necesito una limpieza de salida para el apartamento. Son dos recámaras y un baño.
Caller
Claro que sí. ¿Cuál es la dirección y a qué hora estará vacío el apartamento ese día? Con eso la dueña le manda el precio y le confirma la cita.
Front desk
Move-out clean request, 2 bed 1 bath, the 31st, in Themis. Owner notified.
The caller spoke Spanish, so the front desk answered in Spanish. An example of how a call can go. Not a real customer.
What a cleaning company's website needs.
People let cleaners into their homes and offices. The site has to earn that trust and make booking easy.
Your services by kind of clean
Regular, deep, move-in and move-out, office and vacation rental, each with what you actually include.
Insured and bonded, if you are
Shown clearly, because that's the first thing a careful customer looks for.
A request form that gets the details
Kind of clean, size, pets and date, so you can quote without a back-and-forth.
Where you clean
The neighborhoods and towns you cover.
English and Spanish
The whole site in both languages, for customers and for a team that may speak either.
How Themis turns one clean into a regular.
A one-time clean is a trial. The follow-up is what makes it a standing appointment.
From one-time to recurring
After a first clean, Themis sends a follow-up offering a regular schedule, in your words.
Seasonal deep cleans
Past customers get a reminder before spring and before the holidays.
Appointments in one calendar
Every booking the front desk takes lands on the calendar with the customer's details and entry notes.
Reviews after the first clean
The review request goes out from Themis while the house still smells clean.
Questions people ask here.
Can the front desk get what I need to quote a clean?
Yes. It asks the kind of clean, the size of the place, pets, the date and how you'll get in, and puts it all in Themis so you can send the quote.
Can it take turnover requests from vacation rental owners?
Yes. It takes the property, the checkout and check-in times and how to get in, and you can keep each rental owner in Themis as a client with all their properties.
Can Themis turn one-time customers into recurring ones?
Yes. After the first clean, Themis sends a follow-up you've written offering a regular schedule, and the front desk books it when they answer.