For heating and air: ready for the week everyone calls.
Altitude builds heating and air conditioning companies a website, an AI front desk that answers calls, texts and chat in English and Spanish, and a Themis workspace for maintenance reminders and replacement quotes. The no-heat call and the tune-up request each get handled the right way.
Two rush weeks a year, and a lot of quiet in between.
The first hot week of summer and the first cold night of fall send everyone to the thermostat at once. Systems that limped along all season stop, and the whole town calls the same three days.
Your techs are in attics, on rooftop units and in mechanical rooms, and the office line can't hold everyone. A family with no heat calls the next company that answers.
Then the shoulder months go quiet, which is the time to tune up the systems you'll be called about later, if you've kept track of who those customers are.
What missed calls cost you.
Four numbers from a typical week for heating & air, already filled in as starting points. Change them to yours; the answer is the work that rang and went somewhere else.
In dollars, from $50 to $100,000. For real estate, your side of one commission.
Starting points for heating & air. Put in your own numbers; the estimate is only as good as they are.
Leaking every month, by your numbers
a month
About $122,850 a year.
About $10,238 a month leaking, about $122,850 a year.
- 33 calls a month go unanswered or come in after hours
- 11 of them would have become jobs at your close rate
Set that against a monthly plan. The plan is quoted in writing after a free walkthrough, and the front desk answers the calls this counts.
An estimate from the numbers you entered, not a measurement of your business and not a promise of results. Every missed call is counted as an ordinary inquiry at your close rate; some would have been spam or a wrong number.
What the front desk asks a heating or cooling caller.
We set it up with your services, your area, your maintenance plan if you have one, and how you rank urgent calls. It gets the facts your tech needs before the truck rolls.
It asks
- 01Heating or cooling, and is it not running at all or not keeping up
- 02The system if they know it: furnace, heat pump, boiler, central air or mini-split, and roughly how old
- 03Anyone at home who can't go without heat or cooling, if that's how you put calls first
- 04Whether they're an existing customer or on your maintenance plan
- 05The address and a good window for a visit
- 06Whether they're also thinking about replacing the system
Our furnace won't come on and it's 52 degrees in here. We have a baby at home.
Caller
I'm sorry, that's a cold morning. I'm marking this urgent and passing it to the dispatcher now. What's the address, and is the furnace making any noise or completely silent?
Front desk
Urgent no-heat call passed to dispatch with address and details. Logged in Themis.
An example of how a call can go. Not a real customer.
What a heating and air website needs.
Some visitors need someone today. Others are comparing quotes for a new system. The site is clear for both.
Heating and cooling, side by side
Repairs, maintenance and replacement for each, in plain words, so a caller finds their problem in a few seconds.
Your maintenance plan, explained
If you offer one, what it covers and how to join, on its own page. If you don't, nothing is invented.
The systems you work on
The kinds of equipment you service and install, listed as you actually do them.
License and insurance
The licenses your area requires and your insurance, shown where a homeowner looks before letting someone in.
A service request that sorts itself
Heating or cooling, not running or not keeping up, and the address, so the request lands ready for dispatch.
How Themis fills the quiet months.
The rush weeks bring in the customers. The follow-up keeps them.
Tune-up reminders twice a year
Before cooling season and before heating season, past customers get a reminder to book, which fills the calendar when it's otherwise empty.
Replacement quotes followed up
A system quote goes out from Themis with a follow-up on your list, so a family that's deciding hears from you before the next breakdown.
Every system's history
The equipment, the install date and every visit sit with the customer in Themis, so the next tech knows what they're walking into.
Reviews after the repair
When the house is warm again, the review request goes out from Themis.
Questions people ask here.
Can the front desk book tune-ups in the slow months?
Yes. Themis sends the seasonal reminder to past customers, and when they call, text or chat back, the front desk books the visit on your calendar.
How does it handle a no-heat call during a cold snap?
It follows your rules for urgent calls: it gets the address and what's happening, then hands the caller to dispatch or whoever is on call right away.
Will it try to diagnose the system over the phone?
No. It collects what your tech needs, like the system type, its age and what it's doing, and leaves the diagnosis to the person who comes out.